At LilPleaser, our commitment to customer satisfaction extends beyond your initial purchase. We understand that sometimes, circumstances may arise where you need to return or exchange a product. Rest assured, we've designed our Returns & Refunds Policy to ensure a smooth and hassle-free experience for you.
Cancellations
Should you find the need to cancel your order, we're here to assist you, provided it hasn't been processed by our dedicated warehouse team. In such cases, cancellation is simple and straightforward, and we'll refund you promptly using the same method you used for payment. However, once your order has been packed and prepared for shipment, cancellation becomes unfeasible. Nonetheless, you have the option to refuse acceptance of the parcel upon delivery. By doing so, the package will automatically be returned to us at no additional cost on your part.
Returns
General Returns
LilPleaser proudly accepts returns of unwanted items within a generous 30-day window from the date of purchase. We understand that sometimes, items may not meet your expectations, and we're committed to ensuring your satisfaction. To be eligible for a return, the product must remain unopened, unused, and in its original condition. We believe in fair and transparent policies, and therefore, the postage for returns and exchanges will be the responsibility of the consumer.
Faulty Items
In the unfortunate event that you receive a faulty item, we're here to make things right. LilPleaser will gladly replace or exchange the defective product within 30 days of purchase, unless otherwise specified in the product description. Your satisfaction is our priority, and we're dedicated to ensuring that you receive products of the highest quality.
Initiating a Return
To initiate a return, simply reach out to us via email at info@lilpleaser.com, providing comprehensive details regarding your return request. Once confirmed by our team, you can proceed to send the item back to us. We kindly request that you include the provided return slip in your parcel to facilitate efficient processing. Please note that any returns received in unsanitary, opened, or used condition will regrettably be ineligible for a refund and will be returned to you accordingly.
Refunds Processing
Upon receipt of your returned item, refunds will be processed promptly within 5-7 business days. However, the actual duration may vary depending on your bank's transfer process. We strive to expedite this process to ensure your satisfaction and convenience.
Shipping Information
Address Verification
Before finalizing your purchase, we strongly advise double-checking your shipping address to prevent any potential issues. Once your order leaves our facility, LilPleaser relinquishes responsibility for any shipping errors or lost packages.
Failed Deliveries
In instances where delivery attempts are unsuccessful due to factors beyond our control, such as incorrect address details or buyer unavailability, the buyer assumes responsibility for return shipping costs and any associated losses.
Incomplete Address Information
For cases where provided address information is incomplete or inaccurate, resulting in failed delivery attempts, the buyer will be required to cover return shipping expenses and any consequential losses.
Pickup Delay
Buyers causing delays in the scheduled pickup process will be held accountable for return shipping fees and any associated losses incurred during the delay.
Lost Packages
While LilPleaser is not liable for lost, misdirected, or stolen packages, we remain committed to assisting you in locating your parcel. If your tracking information indicates non-delivery, please reach out to our dedicated Customer Service team at info@lilpleaser.com for further assistance.
Contact Us
For all return-related inquiries or to initiate a return, please don't hesitate to contact us at:
Email: info@lilpleaser.com
At LilPleaser, we value your satisfaction above all else. Thank you for choosing us for your shopping needs.
